Terms of Service

1. Who is who

We are Mobile Services LLC, Mekaelyan street 3, Gavar, Gegharkunik province, 1201, Armenia, the owner and operator of the Rankforge platform. You are the person or company using it. The platform is the software at https://platform.rankforge.com and this website. Your account is your access to it. Your balance is the money you have paid into the account. A campaign is an order you place in the platform for installs, ratings, or other services, priced per unit as shown on the pricing page when you launch it.

These terms are addressed to businesses and to people over eighteen acting for a business.

2. What you get

We grant you a non-exclusive, non-transferable right to use the platform for your own business, for as long as you have an account and keep to these terms. Nothing here transfers ownership of the software, and the right ends when the agreement does.

3. Your account

Register with accurate details. We send an activation link to the email you give, and access starts when you follow it. If the link does not arrive, write to us from that address and we will activate access after checking it belongs to you.

You may let colleagues into your account, and everything done in it counts as done by you. Keep your password to yourself. If you lose it or someone takes the account, tell us at once and we will restore access after confirming it is yours.

4. Free and paid parts

Opening an account and tracking keyword positions are free. Campaigns are paid from your balance. You can start a campaign once the balance covers it, and there is no minimum spend and no minimum term.

Use the platform for what it is for. We may limit particular functions for all users or for one, and we say so when we do.

5. Balance and payment

You top up your balance in the account through our payment provider. Prices are in EUR and do not include fees your payment provider may charge. A top-up counts as made when the money reaches us.

A campaign is charged per unit delivered, at the prices shown on the pricing page when you launch it. What counts as delivered is what the platform records. App stores count installs in their own way and do not report them to us, so the figures in your developer console can differ from ours.

We may change prices. A change never touches a campaign that is already running, and we publish new prices on this website before they apply.

Cashback, promo codes, and first-deposit offers are credited as bonus funds. Bonus funds can be spent on campaigns only, cannot be withdrawn or exchanged for money, and follow the conditions published with each offer.

If a payment is reversed at the request of your bank or provider, we may suspend campaigns and access to paid features from the moment of the reversal.

6. Ending the agreement and refunds

You can stop a campaign or stop using the platform at any time. Money on your balance that has not been spent on delivered units is returned on request, less any fee our payment provider charges for the return. Bonus funds are not returned. Units already delivered are not refunded, including when an app store later changes how it counts or treats them.

We can suspend or close an account that breaks section 8, and we tell you why. Where the breach is fixable, we say what to fix and give you a chance to do it first.

7. What each side promises

We promise that we hold the rights to the platform and may license it to you, and that we will support you by email while you have an account. The scope of that support, and how fast we answer, is set by us and can change.

We do not promise that the platform will suit a particular purpose of yours, run without interruption, or produce a particular result. Store rankings depend on your app, your category, your competitors, and the store itself, and none of those is ours to control.

You promise that you are entitled to enter this agreement, that your details are true, and that you have the right to promote each app you add to the platform.

App stores set their own rules for apps and for how apps are promoted, and they can change those rules or act on an app at any time. Deciding whether and how to run a campaign for your app is yours, and so is the risk of how a store responds.

8. What you must not do

Do not copy, resell, sublicense, or redistribute the platform or any part of it, and do not reverse engineer it or build a derivative product from it, except where the law says you may despite this clause. Do not remove or alter notices of authorship, trademarks, or patents.

Do not work around technical limits, exploit defects rather than reporting them to us, or use the platform to reach another user’s account. Do not impersonate us or our support staff.

Do not use the platform to break the law, to infringe anyone’s intellectual property, or to promote an app you have no right to promote.

The algorithms and source code of the platform are our trade secret. Using them outside this agreement ends your rights under it.

9. Interruptions

If the platform is unavailable through our fault and a running campaign is affected, tell us, and we deliver the missing units once the platform is back or return their cost to your balance. That is the remedy for downtime.

It does not apply where the cause is outside the platform or outside our control: your own equipment or connection, misuse of the platform, changes an app store makes on its side, or events such as fire, flood, strike, war, or an act of a public authority.

10. Liability

The platform is provided as it is, and you accept the risks of using it. We are liable for damage caused intentionally or by gross negligence, for death or personal injury, and for anything the law does not permit us to exclude.

Beyond that, our total liability is limited to what you have paid us over the twelve months before the claim.

We are not liable for indirect or consequential loss, lost profit, lost data, or decisions you take on the basis of what the platform shows you.

You are responsible for what you do in the platform and for the rights to the apps and materials you put into it.

11. Your data

What we collect and why is in the Privacy Policy, which forms part of this agreement. If you put other people’s personal data into the platform, you are responsible for having the right to do so.

12. Changes to these terms

We may change these terms. The new version is published on this page and takes effect five calendar days later, and we email you about a change that affects your rights before it applies. Continuing to use the platform after that means you accept it. If you do not, stop using the platform and ask for your unspent balance under section 6.

13. Disputes

Write to support@rankforge.com first. We answer a formal complaint within ten working days, and most things end there.

These terms are governed by the law of Armenia. If a complaint cannot be settled, the courts at our registered seat have jurisdiction, unless a mandatory rule of your own country gives you a different forum.

This is a service for businesses. Where consumer protection law applies to you anyway, it applies, and nothing here takes those rights away.

14. The rest

If one provision turns out to be invalid, the others stay in force. We may send you notices by email or show them in the platform, and you can unsubscribe from marketing at any time without losing service notices. These terms, together with the Privacy Policy and the prices and offer conditions published on this website, are the whole agreement between us.